10 Retention Strategies

10 Strategies to help restaurant owner to retent customers

1. Install A Self-Ordering System

Self-ordering systems are become more popular in the "quick serve" restaurant (QSR) industry. Cha Chin self-ordering is electronic ordering system that integrate directly with your point of sale system. They make the order processing easy, reduce customer wait times and reduce social friction at the counter

2. Ask For Feedback

Knowing your customer's options can help to serve them better. The best way to get honest feedback from customers is create polls, surveys and quenstionnaires. Be sure to ask as many details as possible including specific dishes and suggestions on how to improve them among others. Give you customers a voice and listen to them.

3. Reach Out Regularly To Every Customer

One highly-effective customer retention strategy is to form close personal relationships with your customers. Set up a process in which at least one person from the company reaches out to each customer at set time intervals- it's recommended to reach out once per quarter, at a minimum.

4. Get Active In The Community

Corporate Social Responsibility (CSR) refers to the efforts your company makes to give back to the community it serves. Always make sure the result of your CSR efforts share with your customers, which will directly affect customer retention rate.

5. Reach Out Regularly To Every Customer

One highly-effective customer retention strategy is to form close personal relationships with your customers. Set up a process in which at least one person from the company reaches out to each customer at set time intervals- it's recommended to reach out once per quarter, at a minimum.

6. Keep Customers Updated On New Developments

Keep customers in the loop. Whether it's a change in executive leadership, the development of new products, upcoming product updates, or new partnerships you have with your other companies, your customers will want to hear about it

7. Engage Customers On Social Media

Social media is a great platform to engage with your customers at a personal level. It allows you to connect with customers in real-time and gives them a forum to connect with other customers as well. To make them feel even more important, give them incentives and coupon codes.

8. Reward Customers with Special Offers

Running promotions and creating special offers in an effective way to keep your customers coming back. Run relevant promotions including invites to special events, a free meal on a customer's birthday and offering exlcusive coupons among others.

9. Happy Staff, Better Service

We all know this. The more valued your employees feel, the better they will perform it's one of the most essential factors to create a better guest experience. Happy staff will provide better service to your customers. Think of the ways your employees feel more valued. Some ideas could be in the form of benefits - health insurance, paid time off, sick time, tuition reimbursement, etc.

10. Be Transparent

Customers appreciate restaurants that are open and honest about the ingredients in their food. Food transparency is more than a trend and guest will want to know the following: ingredients, nutrition facts, food origin, and allergy concerns. Being honest about your process should be very well perceived by your customers.